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This statement was formally adopted at an Annual General Meeting of
Beaver Creek Housing Co-operative on October 4, 1998.

Beaver Creek Housing Co-op Conflict Policy

Introduction

Conflict is a natural occurrence. There can be positive or negative results.

At Beaver Creek, we strive to resolve conflict in a co-operative way, meeting the needs of both individuals and the community.

Conflict can happen anywhere. Members, their families or guests may have conflicts with:

* other members
* other members' families or guests
* with the board of directors and/ or committees of the co-op

Wherever there is a difference of opinion, of values, of feelings or of direction there is the potential for conflict.

At Beaver Creek Housing Co-op our objective is to manage conflict respectfully and creatively to find the common ground beneath our differences. Conflict can then be an opportunity for positive community and individual development and growth.

A workable resolution must be found to which all parties willingly agree. Unresolved conflicts negatively affect the co-op community. It becomes a serious community situation if all parties do not agree to mediation and/or find an acceptable resolution(s) by themselves.

It is not the board's role to mediate conflicts. The board's role is to enforce by-laws. They act as adjudicators. They interpret the by-laws and make judgments that determine the outcome of the conflict. One or all parties may be evicted.

ASSESSING THE CONFLICT

As a community, we expect members experiencing conflict to think about all sides of the situation, not just their own point of view. Considering the following questions can help:
* Who is involved in the problem situation?
* What is each parties' interest?
* What are you feeling?
* What are the other parties feeling?
* How do you know what the other parties are feeling?
* What is your best solution?
* What is the best solution for each of the other parties involved?
* What would be a win-win solution for everyone concerned?
* What would have to change for this to happen?

FIRST STEPS IN RESOLVING THE CONFLICT

1. If the conflict(s) is/are between persons, the persons involved must first try to resolve the matter amongst themselves. It is important to speak to the other person(s) directly, in a calm and respectful manner,

2. If you have a conflict with a committee decision or action, go first to the committee.

3. If you have a conflict with a general co-op issue, committee, go first to the board.

4. The appropriate emergency authorities should be contacted when there is any threat of violence.

WHAT TO DO NEXT

1. Mediation can be requested. Mediation means an outside neutral party helps the parties themselves find a resolution to the conflict. Both parties must willingly agree to participate in mediation. The members may ask the co-op to pay for this service.

2. Conflicts must be referred to appropriate internal and external authorities when they involve the following:

* a threat to personal safety
* child abuse
* harassment of members or staff
* illegal acts

3. Members must report serious breaches of co-op bylaws or threats to co-op property to the board of directors.

Passed by the members of Beaver Creek Housing Co-op on January 30, 2000.